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ORDERING & DELIVERY FAQS


Will I receive an order confirmation when placing an order?

After you place an order, you will receive an order confirmation in your email. If you don’t receive an email confirmation, please contact us on weborders@costi.com.au

 

Can I modify my order after placing it?

You may contact us on weborders@costi.com.au to modify an order. However, orders cannot be modified once it’s packed and on its way to you.

 

Why can’t I find a product I’m looking for?

Products sold online and in stores may differ as some are sold exclusively online or in store.

If you are looking for a specific product and can’t find this in either, let us know on weborders@costi.com.au and we can try source this for you.

 

Is there a minimum order amount for delivery?

There is a $50 minimum spend per order required for delivery.

 

What happens if a product is out of stock after I’ve placed my order?

If a product is out of stock, we will refund you the amount and notify you when the product is back in stock.

 

Can I pick up my order?

Unfortunately, our warehouse is not open to the public and we do not offer pick up.

 

Will my order spoil if left unattended?

We pack our products in thermal packaging to make sure your seafood stays cool throughout the duration of the delivery process.

 

How much does delivery cost?

Delivery is a flat rate of $9.90 across Sydney metro. Check this postcode and suburb list to see if we deliver to your suburb or postcode.

 

If you'd like your postcode added to our delivery zones contact us and we'll notify you when new delivery zones are added.

 

Can I place a same day delivery order?

We offer same-day delivery orders before 8:00 a.m.


For all orders after 8:00 a.m. will be next-day delivery, as we do not pre-cut and pack our orders. All products are prepared and cut fresh for delivery.

 

What is the cut off times for delivery?

We offer same-day delivery orders before 8:00 a.m.

To receive your delivery the following day, make sure your orders are in by 8pm the previous evening.

Ready Made Meals are made fresh to order and only available for delivery on Friday where orders must be received by Wednesday 5pm.

Deliveries are not available on Sunday or public holidays.

 

What if I have a mix of fresh seafood and Ready Made Meals in my order?

Orders that contain a mix of fresh seafood and Ready Made Meal will be delivered on Friday with the meal.

 

If you want fresh seafood on another day, you will need to complete 2 separate orders.

 

What if I want to order in advance?

You may select a delivery date in advance when checking out.

 

Can I check if you deliver to my postcode?

Check this postcode and suburb list to see if we deliver to your suburb or postcode.

 

If you'd like your postcode added to our delivery zones contact us and we'll notify you when new delivery zones are added.

 

Can I track my order?

You will receive a SMS when your order is packed and on its way to you.

 

Where will my delivery be left?

Your delivery will be left in a safe location at your front door. If you will not be home to receive it, please provide an alternative delivery address.

 

What if I live in a secure apartment and I am not home to receive my order?

The courier will contact you on the phone number provided and leave your order in a safe location at the apartment entrance.

 

I need to re-schedule delivery for another day?

If your order is with the courier and you need to re-schedule a re-delivery an additional delivery fee will be charged.

 

What happens if a product(s) is missing in my delivery?

Please contact us on weborders@costi.com.au with your order name, number, address and missing product(s). Our team will contact you to arrange either a refund or replace the product.

 

What happens if my product is out of its Use By date or spoiled?

Please take photographic evidence of both the packaging and the product (all angles) and send it to us at weborders@costi.com.au and our team will assess and either provide online credit, replacement or refund.